Shipping

As a courtesy to our customers, Hyfair & Living offer three different types of shipping methods. For all three methods, a customer service agent will follow up with you to make an appointment of the delivery given this is needed.

Standard Shipping
The standard shipping is FREE on all orders. You can expect the order to be dispatched within 24 hours and arrive at your destination in 3-5 days. 

Express Delivery
For an extra charge of $99, you can expect a shipping time of 1-2 days only. For our Loyalty Club members, we regularly offer coupons to get express delivery free on your next order.

White-Glove Delivery
Deliveries are performed by a two man team equipped with a lift gate. The team will deliver to the room of choice, unpack the merchandise, light assembly. Delivery time of up to 30 minutes. The will remove all trash and debris when finished. This deliver includes up to two  flight of stairs.

Below is our shipping policy. 

Hyfair & Living ("we" and "us") is the operator of (https://hyfairliving.com) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General Subject to stock availability
We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Our standard shipping is free while express as well as white-glove delivery is offered as an add on. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind
Hyfair & Living will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through e-mail. Hyfair & Living will refund the value of the goods returned but will not refund the value of any shipping paid.

3.2 Warranty Returns
Hyfair & Living will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Hyfair & Living to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available).

4. Delivery Terms

4.1 Transit Time Domestically
Standard shipments are in transit for 3-5 days
Express deliveries can be expected to arrive in 1-2 days.

4.2 Transit time Internationally
Contact customer support prior to ordering for more information and guidelines. 

4.3 Dispatch Time
Orders are usually dispatched within 24 hours of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
We are unable to offer couriers services to these locations. Contact customer service for more information.

4.6 Military Address Shipping
We are unable to offer this service using courier services.  Contact customer service for more information.

4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. It is important you provide evidence in the form of pictures so we can make a full claim.

7. Duties & Taxes

7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website when you proceed to the cart.

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Hyfair & Living encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Hyfair & Living at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier. 

9.1 Process for Parcel Damaged In-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for Parcel Lost In-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please email us at sales@hyfairliving.com